Engineering & Support Services

Engineering & Support Services

Airbus DS Government Solutions, Inc. Customer Support organization offers comprehensive on-site or in-factory problem resolution to keep our customers’ satellite communication and control systems running smoothly. Our Field Service Unit consists of a 24-hour year-round support network of service engineers and a spare-parts depot fully equipped according to client-specific requirements.

SUMMARY

Airbus DS Government Solutions, Inc. design engineers have access to custom-developed proprietary tools and laboratories that allow them to design and deliver SATCOM systems punctually and efficiently. Our satellite network designs take into account the end-user’s traffic and connectivity requirements and considers aspects such as link budget and required network capacity, performance and traffic flows. Our network designs can be catered towards special customer-furnished equipment or individual application requirements when required.

Airbus DS Government Solutions, Inc. global on-site professionals install and commission new systems or integrate new equipment into existing systems. We stress a single point-of-contact approach, taking responsibility for end-to-end product installation as well as enhanced installation requirements.

Training is a critical element of Airbus DS Government Solutions, Inc. customer service portfolio. We have a professional training organization offering a wide range of courses that spans our entire product portfolio. Courses can be delivered as a customer-dedicated-event at our facilities or at the customer’s location. Airbus DS Government Solutions, Inc. will personalize training courses to meet customer-specific needs and delivery preferences.

BENEFITS

  • Direct access to tier (1 – 3) level engineering tactical/technical support for real-
    time, real-mission troubleshooting
  • Expedited customized design for existing and new systems/projects
  • Dedicated and customized training and professional technical development for
    customers
  • Subject matter experts who understand the customer mission and
    requirements
  • Ability to start/track and monitor warranty/repair items in real time with certified
    Program Managers co-located with our technical support center
  • Pro-Active Revision Control and Risk Tracking

FEATURES

  • Field Service technicians on call around the clock, 365 days a year
  • Guaranteed response times, as required for minimum system downtime
  • Scheduled preventative maintenance programs
  • Full-coverage spares concept
  • Comprehensively trained experts
  • Support and knowledge of our R&D experts